At Troy Lee Designs, we’re committed to getting premium motorcycle and biking gear to riders worldwide as efficiently as possible. Below you’ll find answers to our most common questions about products, shipping, returns and more.
Product Questions
What types of products do you specialize in?
We focus on high-performance motorcycle and biking gear including:
- Bike components and accessories
- Protective gear (helmets, elbow & wrist protection)
- Riding apparel (clothing, fleece, gloves)
- Collaborative collections (COLLABS)
- Headwear (hats and helmets)
How do I choose the right size for riding gear?
We recommend checking our detailed size charts for each product category. For protective gear like helmets and gloves, proper fit is crucial for safety – when in doubt, size down for a snug fit that doesn’t restrict movement. Our support team at [email protected] can provide specific sizing advice.
Are your products suitable for professional riders?
Absolutely! Troy Lee Designs gear is trusted by professional riders worldwide. Our products meet rigorous safety standards while incorporating innovative designs that perform at the highest levels of competition.
Shipping & Delivery
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse at 20 Lakeland Park Drive, Atlanta. Processing time doesn’t include weekends or holidays.
What shipping options do you offer?
We provide two shipping methods tailored for riders:
- Standard Shipping ($12.95): Via DHL or FedEx (automatically selected for fastest delivery to your location). Delivery in 10-15 business days after dispatch with real-time tracking.
- Free Shipping: Via EMS for orders over $50. Delivery in 15-25 business days after dispatch with basic tracking included.
Can I get expedited shipping?
Yes! During checkout, you can select our expedited shipping options for faster delivery. These options and pricing will be displayed based on your location.
Do you provide order tracking?
Absolutely. All orders include tracking:
- Standard Shipping: Real-time tracking from warehouse to doorstep
- Free Shipping: Basic tracking information
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition with tags attached and unworn. To initiate a return, contact our support team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing of the refund appearing in your account depends on your payment provider.
Payment & Accounts
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Do you offer gift cards or certificates?
Currently we don’t offer gift cards, but we’re working on implementing this feature for the holiday season!
International Orders
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. Our Atlanta hub is strategically located for efficient global distribution.
Are there additional fees for international orders?
International customers may be responsible for customs duties, taxes, or other import fees. These charges vary by country and are the customer’s responsibility. We recommend checking with your local customs office for estimates.
What if my country isn’t listed at checkout?
If your country isn’t available during checkout, it likely means we currently can’t ship there due to logistical restrictions. We’re constantly expanding our shipping network, so check back with us in the future!
Still Have Questions?
Our customer support team is ready to help with any other questions about our products or services. Contact us at [email protected] and we’ll respond within 24 hours on business days.
Ready to gear up? Shop our performance-driven collections today and experience the Troy Lee Designs difference – from click to delivery.